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Friday, March 31, 2023

Vonage (NASDAQ: VG) Announces Novo Nordisk Picks its Contact Center to Improve Customer Experience

Vonage Holdings Corp. (NASDAQ: VG) disclosed that Novo Nordisk which has earned recognition as a prominent global healthcare company has selected Vonage Contact Center, combined with Salesforce, to improve how it back its patients, healthcare professionals (HCPs), and other external parties in its international operations (IO) business.

Novo Nordisk picked the Vonage Contact Center for Salesforce (VCC) solution because of its deep Salesforce integration, worldwide capabilities, analytics, and safe, great client interactions. Vonage’s award-winning contact center solution unifies all communication channels without requiring costly and disruptive hardware modifications, and it interacts directly with Salesforce, improving internal procedures and increasing efficiency.

Furthermore, Novo Nordisk has picked Vonage to boost its customer support experience from anywhere. Vonage’s Salesforce integration will provide access to essential client data and insights to the Novo Nordisk team, as well as next-generation interactions that are more adaptable, sophisticated, and personal across any medium to meet patients’ individual healthcare needs. Vonage is looking forward to serving Novo Nordisk in bringing the change that its patients, healthcare providers, and partners require.

Additionally, agents can use all the capabilities a cloud-based contact center solution provides, all within the same environment, thanks to Salesforce connectivity at the heart of Vonage’s contact center solution. This enables the capacity to direct calls to relevant employees in real-time to solve urgent customer needs, communicate with customers all around the world, and personalized dashboards with true performance statistics and analytics.

Novo Nordisk claims that by implementing Vonage Contact Center for Salesforce, it is enabling its employees to work better, connect more easily, and provide a better customer experience that guarantees access to the medicine to the patients they require. Novo Nordisk wants to give the greatest service and care possible for their drugs, and VG assists them in doing so.

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